Way To Earn Money at Home That Suits
You With Three Simple Questions
Before we dive in, I want to just say something about how
frustrating it is for us business owners to have things that were once taken
for granted in every aspect of our life being taken for granted by customers
who only take for granted that we would give them whatever it is we are
offering. They forget who we are and what we can do. I never say goodbye to
these customers. I hate it. So, I hope that what follows are the answers to
some of the basic questions I ask myself on a daily basis that people should be
asking themselves when there is no longer a connection for them. If we as
business owners can ask them those questions, it will increase the prospects of
someone doing business with us and thus the prospects of finding ways to share
our best practices with those who can benefit most from it.
How do you discover the last complete tool you’ve used to
serve customers?
One thing I take pride in is the fact that I’ve used the
same things every single time to serve people. Why? Because it is possible to
develop certain capabilities and processes that you can utilize to improve your
overall business or otherwise. For example, I’ve been using Excel for over 20
years and I’ve done a lot of variations on it in those many years that we’ve
served people. That knowledge came in handy when taking contracts. For that, I
needed a comprehensive set of programming skills. Now, when it comes to Excel,
it’s not very hard to develop your own configuration. Because Excel can take
commands either from a terminal or a conventional laptop. So, when working on
one slide or a table, you can change what you are seeing without having to buy
a Macintosh.
How do you come up with the best weekly update?
If someone asks me that, I’m going to say that the best
way is to find out if you have an updated version of Excel ready to go. I
didn’t really need to do that, but the amount of technical content that Excel
provides is vast. Excel is used to manage many business processes. When I
started Excel 16 years ago, I used a more basic version. Then, it was able to
handle Excel 201 in 2003. Over the last 12 years, it has seen about 20
iterations and is pretty darn powerful. These days, I update Excel weekly and
I’ve learned not to spend that much time unless I have an Excel module within
my business, such as graphic design.
How do you give yourself enough attention to ensure that
the service you are providing is the best?
When
we speak of our core business, particularly in the States, it is more often
about providing value over the course of service with analytics and things
like that. Here in China, it is less simple, and the business we are providing
is more online. It’s more like a certain type of shopping site that we offer
our customers. It can be deployed as an app or a web-based service that they
can run themselves. We know that the shopping site we are providing is the best
you can go to. And so, we’re the experts. When I’m taken on there, I must spend
more time making sure that the business we are providing is the best that it
can be. Our goal, all the time, is to provide the best experience for our
customers. We look at our sales often to see how the business is progressing.
If our sales are up and we’re giving better service, we feel good. On the other
hand, if sales decline because of certain issues or the internet is used
differently and other retailers are taking our customers, then we have to make
adjustments.
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